We are happy to help. Our customer service team is here for you.
Customer service hours:
Weekdays 9am–6pm (AEST)
Send a message
FREQUENTLY ASKED QUESTIONS
Which size should I choose?
Every product page lists the measurements to help you pick the right size. You will find them in the product description, next to the size selector.
How do I track my order?
You will receive a tracking number by email as soon as your order ships. With that number you can follow your parcel in real time.
What do I do if there is a problem with my order?
Get in touch with our customer service at shazzastitch@gmail.com. We will help you as soon as we can.
What shipping options are available?
Your satisfaction matters most to us, which is why shipping is free on every order within Australia. We send orders with Australia Post or DHL.
What is your returns policy and how do I use it?
We offer a 30-day money-back guarantee from the day you receive your order. Return the items in their original condition within 30 days and you will get your money back. Let us know about a return at shazzastitch@gmail.com.
This is in addition to your rights under the Australian Consumer Law, which cannot be excluded.
Is it safe to shop in this store?
Yes. All payments are handled securely through certified payment providers, so your personal details stay protected.
Free shipping
Fast, free delivery
Australia-wide with Australia Post
and DHL.
Customer service
Questions or concerns about
your order? Our customer service
team is here to help.
30-DAY MONEY-BACK GUARANTEE
Changed your mind? You have
30 days to return or exchange
your order, on top of your rights
under the Australian Consumer Law.