Returns & Refunds

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

30-day change-of-mind guarantee

In addition to your rights above, we offer a voluntary 30-day change-of-mind guarantee. If you change your mind, you may return an item within 30 days of delivery for a refund, provided it is unused and in its original condition and packaging.

For change-of-mind returns you cover the cost of return postage; we cover it for faulty items. Change-of-mind returns are not available on gift cards.

How to start a return

Email shazzastitch@gmail.com with your order number and the items you'd like to return. We'll reply with return instructions and the return address.

Refunds

Once we receive and inspect your return, we'll process your refund to your original payment method within 5–10 business days. We'll refund the price of the returned items .

Faulty, damaged or incorrect items

If an item arrives faulty, damaged in transit or not as described, contact us at shazzastitch@gmail.com as soon as possible with your order number and a photo. We'll make it right — by repair, replacement or refund — and we'll cover the cost of return postage for faulty items.

Made-to-order items

Each item is made to order. Slight variation in colour, pattern, finish and stitching (around 20% compared with the sample images) is normal and is not considered a fault. The 30-day change-of-mind guarantee still applies to these items unless stated otherwise on the product page.